Privacy Policy

Effective Date: 10 May 2025
Mega Dukanam (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase digital products through our platform.

1. Information We Collect

a. Personal Information

We collect personal data you voluntarily provide when:

• Registering an account
• Placing an order
• Submitting a contact form
• Subscribing to our newsletter
• Becoming a seller

Examples include:

• Full Name
• Email Address
• Phone Number (optional)
• Billing Address (if applicable)

b. Payment Information

We use third-party payment gateways (like Razorpay, Stripe, PayPal, etc.) to process your payments securely. We do not store your card or banking details on our servers.

c. Usage Data

Automatically collected data may include:

• IP address
• Device type & browser
• Pages visited
• Access times
• Referral sources

This helps us improve your experience and maintain platform security.

2. How We Use Your Information

We may use your information for the following purposes:

• To process your transactions
• To deliver purchased digital products
• To send important order and account updates
• To improve user experience and platform performance
• To respond to your inquiries and support requests
• To comply with legal obligations and prevent fraud
• To send newsletters (only if you opt-in)

3. Sharing Your Information

We do not sell or rent your personal information.

We may share it only with:

• Service Providers (e.g., payment processors, email services, hosting platforms)
• Legal Authorities (when required by law or to enforce our Terms of Service)
• Vendors/Sellers (only when necessary to fulfill a transaction and when you’ve interacted with their products)

4. Data Security

We use industry-standard safeguards to protect your information:

• SSL encryption
• Secure server infrastructure
• Access control and user authentication

However, no transmission over the internet can be 100% secure. You use the platform at your own risk.

5. Cookies and Tracking Technologies

We use cookies to:

• Remember your login session
• Track shopping cart activity
• Analyze website traffic
• Provide personalized recommendations

You can manage or disable cookies via your browser settings.

6. Email Communication

We may send you:

• Transactional emails (order confirmations, password resets, etc.)
• Service emails (policy updates, system notifications)
• Marketing newsletters (only if you’ve opted in)

You can unsubscribe from newsletters anytime by clicking the link in the footer of the email.

7. Children’s Privacy

Mega Dukanam does not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal data, we will take steps to delete it immediately.

8. Your Data Rights (for Global Users)

Depending on your location (e.g., EU or California), you may have the right to:

• Access the data we hold about you
• Request correction or deletion
• Object to certain data uses
• Request a copy of your data

To make a data request, contact: privacy@dukanam.ravulacharan.com

9. Data Retention

We retain your data only as long as necessary:

• To fulfill the purpose for which it was collected
• To comply with legal and tax obligations
• To resolve disputes or enforce agreements

10. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Effective Date.” We recommend reviewing this page regularly to stay informed.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

Email: privacy@dukanam.ravulacharan.com
Contact Page: https://dukanam.ravulacharan.com/support-center

By using Mega Dukanam, you agree to this Privacy Policy and consent to the collection and use of your information as described.