Troubleshooting

Resolve Common Issues with Downloads, Access, and Product Use

Welcome to the Mega Dukanam Troubleshooting Center. If you’re experiencing problems downloading, opening, or using your digital products, this guide will help you identify and solve them quickly.

Problem 1: I Didn’t Receive the Download Email

Possible Causes:

• Email entered incorrectly during checkout
• Email sent to your spam/junk folder
• Internet delay or payment issue

Solutions:

• Check your Spam, Promotions, or Junk folders
• Add support@dukanam.ravulacharan.com
  & dukanam@ravulacharan.com to your contact list
• Log in to your account and go to My Account > Downloads to access files
• Still not received? Contact Us

Problem 2: I Can’t Find or Access My Download

Possible Causes:

• Logged into the wrong account
• File expired (if time-limited)
• Order still pending

Solutions:

• Make sure you are logged in with the same email you used at checkout
• Go to My Account > Orders and check your order status
• Download your file from My Account > Downloads
• If the order is pending or failed, check your payment or contact support

Problem 3: File Download Is Broken or Corrupted

Possible Causes:

• Incomplete download due to connection loss
• File interrupted during download
• Antivirus blocking or modifying the file

Solutions:

• Try re-downloading using a stable Wi-Fi connection
• Disable antivirus/firewall temporarily and try again
• Use a different browser (Chrome, Firefox, Edge)
• If the issue continues, request a replacement link

Problem 4: Can’t Open ZIP or RAR Files

Possible Causes:

• File not extracted properly
• Missing or outdated extraction software
• File damaged during download

Solutions:

• Use trusted extraction tools:
  • Windows: WinRAR or 7-Zip
  • macOS: The Unarchiver
• Right-click the file > “Extract Here” or “Extract to Folder”
• Re-download the file if it shows errors during extraction

Problem 5: Product Asks for Password or License Key

Important: Most of our products do not require passwords unless mentioned.

Solutions:

• Check the product description or included README.txt file
• If the file is password-protected without notice, contact support

Problem 6: Audio or Video Won’t Play

Possible Causes:

• File not supported on your device
• Outdated media player
• File incomplete

Solutions:

• Use media players like VLC, QuickTime, or Windows Media Player
• Make sure the file is fully downloaded
• Try opening on a different device or player

Problem 7: eBook Doesn’t Open or Display Correctly

Solutions by Format:

• .pdf – Use Adobe Reader, Foxit, or browser
• .epub – Use Apple Books, Calibre, or Kindle
• Try downloading again if pages are missing or corrupted

Problem 8: Product Doesn’t Look Like the Demo

Possible Causes:

• Fonts or dependencies not installed
• Layered files (like PSDs) not viewed in supported software
• You’re viewing a preview or flattened version

Solutions:

• Install any required fonts (usually included)
• Open design files in Adobe Photoshop or Illustrator
• Check included instructions or README.txt

Still Having Issues?

If none of the above helps, we’re here for you:

Contact Our Support Team

• Submit a ticket: Contact Form
• Email us: support@dukanam.ravulacharan.com
• Response time: within 24–48 hours (Mon–Sat)

Useful Resources

• FAQs
• File Format Help
• Download Guide

Pro Tips to Avoid Future Issues

• ✅ Always download on a stable Wi-Fi connection
• ✅ Use updated software for file types (e.g. Photoshop, VLC)
• ✅ Backup your files once downloaded
• ✅ Keep your account login details safe