Security & Compliance

Your Trust, Our Priority.

At Mega Dukanam, we are deeply committed to maintaining a secure, reliable, and legally compliant platform for both buyers and sellers. This page outlines our approach to safeguarding data, securing transactions, and adhering to international digital commerce standards.

1. Platform Security

We use industry-leading technologies and best practices to protect your data and activity across the Mega Dukanam platform.

Encryption & SSL

• All data transfers are encrypted using Secure Sockets Layer (SSL) technology.
• Our website is protected with HTTPS encryption to ensure secure browsing and transactions.

Secure User Authentication

• User passwords are hashed and stored securely.
• We encourage strong password policies.
• Optional two-factor authentication (2FA) is available for additional protection.

Monitoring & Threat Detection

• Continuous monitoring for unusual activity, brute-force login attempts, and malicious bots.
• Firewall systems and anti-malware protection keep our infrastructure clean and protected.

2. Payment Security

We never store sensitive card details on our servers.

PCI DSS-Compliant Payment Gateways

We partner with leading payment processors (e.g., Razorpay, Stripe, PayPal) that are:

• PCI-DSS compliant, ensuring secure card data handling
• Equipped with fraud detection and chargeback protection mechanisms

Safe Refund Process

Refunds are handled through the original payment method using secure, encrypted channels.

3. Data Protection & Privacy

Your privacy matters. Please refer to our full Privacy Policy for detailed information.

We Commit To:

• Collecting only the data we need to provide services
• Never selling your personal data to third parties
• Respecting your consent for marketing or cookies
• Complying with all data protection laws (see below)

4. Legal Compliance Standards

We comply with global digital commerce and data laws, including:

✅ General Data Protection Regulation (GDPR)

For users in the EU, we follow GDPR principles:

• Lawful and transparent data processing
• Right to access, correct, or delete your data
• Right to withdraw consent at any time

✅ Indian IT Act, 2000

We comply with India’s regulations on:

• Electronic records and data security
• Reasonable security practices for digital platforms
• Prevention of unauthorized data access

✅ California Consumer Privacy Act (CCPA)

For California users:

• You can request to know, access, or delete your personal information
• We do not sell or monetize your personal data

5. File & Download Safety

We manually or automatically scan digital products for:

• Malware or viruses
• Broken/incomplete file structures
• Content that violates licensing or security norms

Suspicious or harmful content is removed and investigated promptly.

6. Vendor Compliance & Obligations

All sellers on Mega Dukanam must agree to:

• Upload only legally licensed, original, and virus-free content
• Comply with our Seller Terms, Licensing Policy, and Digital Goods Compliance
• Avoid deceptive practices, data harvesting, or unauthorized redirection

Violations result in content removal, account suspension, or legal action.

7. Responsible Disclosure Program

We welcome ethical hackers and security researchers to report vulnerabilities in good faith.

If you find a flaw:

• 📧 Email: security@dukanam.ravulacharan.com
• Please include steps to reproduce the issue and any relevant screenshots or logs
• We investigate all reports and may credit responsible disclosures publicly

8. Backup & Recovery

We run automated, regular backups of our database and platform to prevent data loss.

• In case of outages, our recovery system ensures minimal downtime
• Backups are encrypted and stored in secure locations

9. Best Practices for Users

We recommend all users:

• Use strong, unique passwords
• Avoid sharing login credentials
• Enable two-factor authentication (if available)
• Keep their browser and antivirus updated
• Download purchased files only through your Mega Dukanam dashboard

10. Contact Our Security Team

For privacy questions, compliance concerns, or reporting suspicious activity:

📧 Email: security@dukanam.ravulacharan.com
📄 Contact Form: support-center